Frequently Asked Questions
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I am unable to offer a diagnosis as an RSW or RCC. However, if a diagnosis is important to you, I can help you find a referral for assessment.
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Next Step Counselling Group does not offer direct billing to private insurance companies. However, you will be able to reimburse our sessions through your private insurance plan if your plan covers Registered Social Workers (RSW) or Registered Clinical Counsellors (RCC).
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I am a CVAP-approved, FNHA-approved, and ICBC-approved clinician. Next Step Counselling Group offers direct billing for these programs.
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Yes! Clients are able to park for free in the parking lot outside of our building.
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Yes, by a stair lift. However if you require wheelchair access, please let me know in advance so that I can meet you outside.
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There are accessibility parking stalls in the parking lot.
The front door of the building is pull-to-open; there is no button for automated opening.
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Virtual sessions are conducted through JaneApp’s video conferencing platform, JaneVideo, which is compliant with Canada’s privacy laws.